Complaints Policy

At National Loft Conversions, we are committed to providing our clients with the highest quality of service and workmanship. We strive to exceed our clients’ expectations at all times, but we understand that there may be occasions when our clients may not be completely satisfied with our services. In such cases, we have a robust complaints policy in place to ensure that all complaints are handled promptly, fairly, and effectively.

Our complaints policy includes the following principles:

  1. Timely Response: We aim to respond to all complaints within 48 hours of receiving them. We will acknowledge receipt of the complaint and provide an estimated timeframe for resolution.

  2. Fair and Impartial Handling: We will investigate all complaints fairly and impartially, and we will strive to resolve them in a manner that is satisfactory to all parties involved.

  3. Confidentiality and Privacy: We will handle all complaints with the utmost confidentiality and respect for our clients’ privacy, and we will only share information with relevant parties as necessary to resolve the complaint.

  4. Communication and Feedback: We will keep our clients informed throughout the complaints process, and we will provide regular updates on the progress of the investigation and resolution.

  5. Continuous Improvement: We will use complaints as an opportunity to identify areas for improvement in our services and workmanship, and we will take action to address any issues and prevent similar complaints in the future.

We take all complaints seriously and strive to resolve them as quickly and efficiently as possible. If you have a complaint about our services or workmanship, please contact us using the contact form on our website or by phone. We will do everything we can to resolve your complaint and ensure your complete satisfaction with our services.

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